Source: Communications Workers of America

The Communications Workers of America (CWA) filed charges with the National Labor Relations Board against Concentrix Corp. for unlawfully retaliating against two call center workers who spoke publicly about the dehumanizing effects of AI surveillance and rigid scripts in their workplace. The workers, Seth Sullivan and Jessica Lindsey, were placed on administrative leave and then terminated shortly after a Bloomberg article quoted them discussing their experiences.

The CWA asserts that firing them violated federal labor law protecting workers’ rights to speak about working conditions. The union highlights the stressful and monitored environment AI creates in call centers and calls for accountability and respect for workers’ dignity. The charges aim to hold Concentrix accountable and protect workers’ rights amid increasing AI integration.