Source: SHRM

SHRM discusses how conversational AI is transforming the recruiting process, offering new efficiencies and improving the experience for both recruiters and candidates. The article highlights that AI-powered chatbots and virtual assistants are increasingly being used at various stages of recruitment, from initial candidate screening and answering frequently asked questions to scheduling interviews and providing application status updates.

The use of conversational AI can help streamline repetitive tasks, allowing recruiters to focus on more strategic activities like candidate engagement and relationship building. For candidates, it can provide instant responses and a more personalized experience, potentially reducing frustration and improving the overall perception of the hiring process.

However, the article also implicitly suggests the need to consider the ethical implications of using AI in recruitment, such as ensuring fairness, avoiding bias in screening, and maintaining a human touch where needed. While conversational AI offers significant benefits in terms of speed and efficiency, organizations must carefully implement and monitor these technologies to ensure they enhance rather cable than detract from the goal of finding the best candidates in an equitable manner.